habaje Frequently Asked Questions

habaje requires a government-issued photo ID to complete KYC verification — a Bangladesh National ID card, passport, or driving licence is accepted. You may also be asked to submit a selfie holding your ID document and a recent utility bill or bank statement as proof of address. KYC verification is mandatory before your first withdrawal can be processed.

habaje typically completes account verification within 24 hours of receiving all required documents. During busy periods — particularly around BPL and IPL season — verification may take up to 48 hours. You will receive an email notification as soon as your habaje account has been approved. If you have not heard back within 48 hours, contact support at [email protected].

On the habaje Login page, click "Forgot Password" and enter the email address registered to your account. habaje will send a secure password-reset link to that address within a few minutes. Click the link, enter a new password of at least 8 characters containing letters and numbers, and confirm. If you do not receive the reset email, check your spam folder or contact habaje support.

No — habaje strictly permits one account per player. Duplicate accounts are a violation of the habaje Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or winnings. If you believe a duplicate account has been created using your details without your consent, contact habaje support immediately at [email protected].

To deposit via bKash on habaje, log in to your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit in BDT, confirm the transaction in your bKash app using your PIN, and the funds will be credited to your habaje account instantly. The minimum bKash deposit on habaje is ৳200.

bKash deposits on habaje are processed instantly in almost all cases. Your habaje account balance should update within 30 seconds to 2 minutes of completing the bKash payment. If your deposit does not appear after 10 minutes, check your bKash transaction history to confirm the payment went through, then contact habaje support with the transaction reference number.

The minimum withdrawal amount on habaje is ৳500 BDT. Withdrawals can be processed to your bKash, Nagad, Rocket, or Upay mobile wallet, or to a supported bank account at Dutch-Bangla Bank, City Bank, or BRAC Bank. Your account must be fully KYC-verified before any withdrawal request can be submitted, and the payment method used for withdrawal must match the one used for your deposit where possible.

habaje processes withdrawal requests within 24 hours on business days, and most mobile wallet withdrawals to bKash, Nagad, and Rocket are completed within 1–4 hours of approval. Bank transfers to Dutch-Bangla Bank, City Bank, or BRAC Bank may take 1–3 business days to reflect in your account. Withdrawals are not processed on Bangladeshi public holidays, which may cause a slight delay.

habaje does not charge any internal processing fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction charges, which are outside habaje's control. habaje recommends checking your mobile wallet or bank's fee schedule before initiating a large transaction to avoid unexpected deductions.

Yes — habaje accepts deposits and withdrawals via Nagad and Rocket in addition to bKash and Upay. The process is identical across all supported mobile wallets: select your preferred wallet in the Cashier section, enter the deposit amount in BDT, and authenticate the transaction in your wallet app. All major Bangladeshi mobile financial services are supported on habaje.

To place a cricket bet on habaje, log in and navigate to the Cricket section. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures, and other major tournaments. Select a match, choose your betting market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review your bet slip, and confirm. Winnings are credited to your habaje account immediately after the result is settled.

habaje offers an extensive range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, innings runs, method of dismissal, player of the match, and live in-play markets. BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and international Test and ODI matches featuring the Bangladesh Tigers are all covered during their respective seasons.

Yes — habaje is fully optimised for mobile play on both Android and iOS devices via the habaje mobile website at habaje.biz. The entire platform — including cricket betting, slots, live casino, deposits via bKash and Nagad, and account management — is accessible through any modern mobile browser without the need to download a separate app. The mobile interface automatically adjusts to your screen size for a smooth experience.

habaje slots are supplied by licensed game providers including Pragmatic Play, NetEnt, and Microgaming, whose titles carry independently certified RTP rates typically ranging from 94% to 97%. The RTP for each individual slot game is disclosed in the game's information panel — accessible by clicking the "i" or "Info" icon before you start playing. habaje does not modify the RTP of any game provided by its certified partners.

All games on habaje are supplied by globally recognised game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose Random Number Generator (RNG) software is independently audited and certified for fairness by accredited testing laboratories. habaje does not develop or host its own games; every title on the platform comes with existing third-party fairness certification.

habaje offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount, percentage match, and minimum qualifying deposit are detailed on the habaje Promotions page, as these offers are updated regularly. All habaje welcome bonuses are subject to wagering requirements — these must be completed before bonus funds or associated winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet through a bonus amount before it can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in total bets before withdrawing. On habaje, wagering requirements apply to all bonuses and free spin winnings. Specific terms for each promotion are displayed clearly on the relevant offer page.

Yes — habaje bonuses carry an expiry period, which begins from the date the bonus is credited to your account. The specific expiry window (typically 7–30 days depending on the promotion) is stated in the individual bonus terms and conditions. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings will be forfeited automatically. habaje recommends reviewing the terms of each offer before claiming.

Yes — habaje periodically offers free spin promotions on selected Pragmatic Play and other provider slot titles, either as part of a welcome package or standalone promotions for existing players. Free spin winnings are credited as bonus funds and are subject to the wagering requirements stated in the promotion's terms. habaje announces new free spin offers via email to registered players who have opted in to marketing communications.

Welcome bonuses on habaje are available once per player — one bonus per verified account, per household, and per device. Ongoing reload bonuses and seasonal promotions (such as Eid or BPL special offers) may be claimed once per eligible promotion period. Attempting to claim a one-time bonus more than once by creating additional accounts is a breach of the habaje Terms and Conditions and will result in account suspension.

habaje is built with player safety as a top priority. The platform uses 256-bit SSL encryption to protect all data transmitted between your device and habaje's servers, and all financial transactions are processed through regulated payment channels including bKash, Nagad, and Rocket. habaje also implements responsible gaming tools, strict KYC verification, and anti-fraud monitoring to maintain a secure environment for Bangladeshi players.

habaje protects player data using AES-256 database encryption, 256-bit SSL/TLS for all data in transit, role-based staff access controls, and automated anomaly detection systems that flag unusual login or transaction behaviour. habaje does not store mobile wallet PINs, full card numbers, or online banking credentials — payment authentication takes place entirely within your bank or wallet provider's own secure system.

The minimum age to register and play on habaje is 18 years. habaje enforces this through an age declaration at registration and mandatory KYC document verification before withdrawals are processed. Underage gambling is strictly prohibited; any account found to belong to a player under 18 will be immediately closed and deposits returned, with winnings voided.

To self-exclude from habaje, log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate a time-out (24 hours to 90 days) or a permanent self-exclusion. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and the habaje team will close your account immediately. Permanent self-exclusion cannot be reversed, and all marketing communications will stop at once.

Yes — habaje allows every player to set daily, weekly, or monthly deposit limits in BDT directly from the Responsible Gaming section of their account settings. Once your chosen limit is reached, no further deposits via bKash, Nagad, Rocket, or any other payment method are accepted until the period resets. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.

habaje customer support is available 24 hours a day, 7 days a week via email at [email protected]. Support is staffed around the clock in Bangladesh Standard Time (BST, UTC+6), including during BPL and IPL match days. For account-specific queries, please include your registered username and a brief description of the issue in your email so the support team can assist you as quickly as possible.